Seeking Customer Service

Ever call your cable provider? Love their ‘automated’ phone experience?

There are a few things more infuriating than a bad customer experience. According to , 91% of the time, you will not work with a company again when you have a bad experience. The same research suggests it takes 40 positive reviews to undo the damage of one negative review. Still, in the past few weeks I have observed some real challenges from organizations stemming from their customer service actions. These challenges have real…